Policies

Cancellation & Refund Policy

Last updated 27 October 2026

Votes are a digital service delivered instantly, so they cannot be cancelled once credited. This policy sets out the cases where we do refund, and how long it takes.

1. Cancellations

A vote purchase is complete the moment the votes are credited to the contestant, which happens immediately after your payment is confirmed. Completed vote purchases cannot be cancelled.

2. When we refund in full

  • Payment taken, votes not credited: if your account was debited but the votes did not appear (for example because of a network or bank error), we will either credit the votes or refund you in full — your choice.
  • Duplicate payment: if you were charged more than once for the same order.
  • Payment after voting closed: if a payment completes after the voting deadline, the votes are not counted and the amount is refunded.
  • Voting cancelled: if UMB cancels the Season 6 public vote entirely before it closes.

3. When we cannot refund

  • Votes already credited to the contestant you chose, including if you selected the wrong contestant or pack.
  • Change of mind, or the final result of a contestant or category.
  • A contestant withdrawing or being disqualified under the competition rules.
  • Votes removed because of fraud, chargeback abuse or a breach of our Terms & Conditions.

4. How to request a refund

Email info@umbpageants.com within 7 days of the payment with:

  • the name, email and mobile number used at checkout;
  • the Razorpay payment ID (starts with pay_) or order ID, from your confirmation or bank statement;
  • the amount, date and a short description of the problem.

5. Refund timelines

  • We reply to refund requests within 2 business days.
  • Approved refunds are initiated within 5–7 business days to the original payment method. We cannot refund to a different account or method.
  • Once initiated, banks and card issuers usually take a further 5–10 business days to show the credit.
  • If a payment fails or is left pending at your bank, Razorpay automatically reverses it, usually within 5–7 business days.

6. Chargebacks

Please contact us before raising a dispute with your bank so we can resolve it quickly. Votes linked to a chargeback are removed from the contestant’s total.

7. Contact

UMB Elegant Monarch Private Limited · info@umbpageants.com · +91 92897 35392 · Monday to Friday, 8:00 am – 6:00 pm IST (closed Saturday, Sunday and public holidays).